ROLE: EARLY YEARS PROVIDER CENTRE CO-ORDINATOR
DIRECTORATE: Early Years & Young People Operations
UNIT: National Childcare Scheme Operations
GRADE: 3
REPORTING TO: Early Years Provider Centre Manager
ROLE PURPOSE/ SUMMARY
To provide SERVICE EXCELLENCE to our customers and colleagues by
building a deep understanding of their needs, requirements and
expectations and consistently meeting, managing and exceeding their
expectations in a professional, courteous and respectful manner.
The Co-ordinator will be responsible for ensuring that the highest
level of quality and service are provided to our customers. This will
include:
* Provide excellent customer service to customers through competent
support and resolution processes, management of tickets, good
communications and case management.
* Support operational activities and tasks to ensure efficient and
effective processing of applications, registrations and payments.
* Support compliance with programme rules & guidance, internal
policies, procedures and controls.
The role will include ensuring mentoring and training for new and
existing staff within the unit to ensure we deliver service excellence
to our customers and all activities are value adding to Early Years
Operations.
Responsible for the day to day operations of the Unit including
beneficiary compliance and support, implementation of policy decisions
through efficient processes and implementation of programme guidelines
including operations management, information management, beneficiary
support, reporting & analysis, risk management and governance,
stakeholder liaison, people management.
_PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED BELOW_
SELECTION PROCESS
Selection will involve short listing of applicants for interview based
on the criteria for the position as outlined in thejob description and
person specification.
The complete job spec, application form and further information can be
found on the Pobal website?
We need : English (Good)
Type: Permanent
Payment:
Category: Others
